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Frequently Asked Questions

 

Are there frequently asked questions for BEA products?

Yes, product FAQ’s can be found on their respective product pages, located in the tabbed menu under the “features” section.

BEA currently has FAQ’s on the following products:

300 MHZ Wireless Family     433 MHZ Wireless Family     900 MHZ Wireless Family    
BODYGUARD-T BR2-900 BR3-X
DE MAGLOCK KIT EAGLE Family ELECTRIC STRIKES
FALCON Family IS40 IXIO-DT1
IXIO-DT1 INDUSTRIAL IXIO-DT1V IXIO-ST
IXIO-ST INDUSTRIAL LZR-FLATSCAN SW LZR-H100
LZR-I30 LZR-MICROSCAN T LZR-WIDESCAN
MS08 MS09 MS11
MS21 PHOENIX-EX REMOTE CONTROL
RESTROOM KIT SUPERSCAN-T SUPERSCAN-T INDUSTRIAL
UL LISTED MAGLOCKS UNIVERSAL KEYPAD FAMILY  

If the product you are looking for does not have FAQ’s, check back soon! We are currently in the process of adding FAQ sections to all of our products.

 
How do I submit my order?

Send an email to orders@beainc.com or fax to 1-888-523-2462.

 
When will my order ship?

Orders generally ship within 24 hours of receipt. For same-day delivery, the order must be placed before 1:30pm EST and “same-day shipping” must be noted on the purchase order. Orders containing custom products cannot ship the same day; a Customer Service Representative will provide the ship date via email.

 
What is the cut-off time for same-day shipping?

1:30pm EST.

 
Can BEA drop-ship?

Yes, at no additional charge.

 
How do I check my order status?

Email BEA at orders@beainc.com or call 1-800-523-2462 and ask to speak to Customer Service.

 
Is there a minimum order amount?

Yes, there is a $50 minimum order amount, not including freight.

 
How can I obtain warranty information?

Send an email to orders@beainc.com, providing the serial number and part number.

 
How do I return a product for credit?

Send an email to orders@beainc.com, providing either the original purchase order or the serial number(s) for the product(s) being returned. If the original purchase order was placed within 30 days of the attempted return date, the product(s) may be returned without a restocking fee (with the exception of custom products). If the original purchase order was placed more than 30 days prior to the attempted return date, a 25% restocking fee will be applied to the credit.

 
How do I exchange a product under warranty for a replacement?

Send an email to orders@beainc.com providing the serial number and part number. A Customer Service Representative will provide you with a Return Materials Authorization (RMA) number if the product is still under warranty. BEA will assume freight payment for replacements; the customer must assume freight payment of returned items.

 
Can I receive an advanced warranty replacement (replacement product shipped prior to warranty return)?

Yes, send an email to orders@beainc.com providing the serial number and part number and note that an “advanced replacement needs sent the same day”. A Customer Service Representative will be in touch within the hour. The advanced replacement will be invoiced as a new order using the PO as SUSPENSE. Once the product(s) has been returned, a credit will be applied to the SUSPENSE PO. If it is deemed that the product(s) being returned is OUT OF WARRANTY, the invoice is required to be paid in full.

 

need more information? Contact Us